Shipping Policy

Last updated: November 3, 2026

From Order Confirmation to Delivery

avenorav is operated by Xiamen Beijiajie Trading Co., Ltd. This policy explains delivery availability, charges, estimates, and support.

Delivery Availability

We accept orders for destinations where an available shipping service is displayed at checkout. Enter your complete address to see whether delivery is supported.

We do not promise delivery to every country, remote area, military address, or PO box. If no service is offered for your address, please contact us before ordering.

Processing Time

Orders are normally processed within 1–3 business days after payment confirmation.

Processing includes order checks, preparation, and packing. It is separate from transportation time. If a material delay arises, we will contact you with an update and available options.

Transit Time

Standard shipping is estimated at 7–15 business days after dispatch. Including normal processing, the estimated total is 8–18 business days after payment confirmation.

Business days exclude weekends and applicable public holidays.

A different destination-specific estimate, if offered, will be disclosed before payment. Customs checks, seasonal demand, weather, or carrier disruption may affect delivery. Estimates do not remove any rights relating to an agreed delivery deadline.

Shipping Charges

If checkout offers an optional upgraded service, its charge and estimate will be shown separately. Free standard shipping does not automatically include an upgrade.

Fulfillment Location

Orders may be dispatched from our own or partner fulfillment facilities, depending on inventory and destination. The dispatch location may differ from our company address.

An order should not be assumed to ship domestically within the destination country. Contact us before purchasing if dispatch origin is important to your decision.

Tracking and Delivery Details

When tracking is available, we provide the details in the dispatch communication. The first carrier scan may appear after the parcel has been collected.

Please check your address carefully. If you notice an error, contact us immediately. We will assist where a correction remains possible.

If an address error results in a proposed redelivery charge, we will explain the circumstances and obtain agreement before arranging a chargeable service.

Delayed, Missing, or Damaged Orders

Contact service@avenorav.com with your order number if:

• Delivery exceeds the applicable estimate.
• Tracking stops updating for an extended period.
• Tracking shows delivery but you have not received the parcel.
• The parcel or its contents arrive damaged.

We will investigate with the relevant partner and provide an appropriate resolution, including replacement or refund where required. A “delivered” tracking entry alone will not automatically close a missing-parcel complaint.

Photographs can help document damage, but an inability to provide a photograph does not automatically remove a valid claim.

Customs and Import Charges

International orders may attract import duties, taxes, or carrier clearance charges. Unless checkout expressly states that these are included or prepaid, separate destination import charges are the customer’s responsibility where permitted by law.

Free shipping covers the standard shipping charge; it does not itself waive government import charges.

Delivery Support

Operator: Xiamen Beijiajie Trading Co., Ltd.
Business address: Room 202, No. 563 Qianpu East Road, Siming District, Xiamen, China
Email: service@avenorav.com
Phone: +86 592 597 5816
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.

The return warehouse is in China. Please follow the Return & Refund Policy rather than returning a parcel to our business address.