Return & Refund Policy

Last updated: November 3, 2026

Returning an avenorav Order

This policy is provided by Xiamen Beijiajie Trading Co., Ltd., the operator and seller behind avenorav.

Return warehouse country: China. Our company correspondence address is not automatically the correct return destination.

Return Window

You may request an eligible change-of-mind return within 30 calendar days after delivery.

This store policy is additional to any mandatory cancellation, refund, or faulty-goods rights available under applicable law. Those rights prevail where they provide greater protection.

Condition of Bedding

For a voluntary change-of-mind return, duvet covers should be unused, unwashed, and free from customer-caused stains, odors, pet hair, or damage. Return all pieces included in the purchased set.

You may inspect the product as reasonably necessary to check its size, appearance, and characteristics. Opening ordinary outer packaging does not, by itself, make every bedding item non-returnable.

Please retain the original packaging where reasonably possible and use protective packaging for the return. Missing original packaging does not automatically remove statutory rights.

Any genuine product-specific restriction must be disclosed before purchase and applied only where lawful. We do not impose a blanket “no returns on all bedding” rule.

How to Start a Return

Email service@avenorav.com with your order number and the item you wish to return. Explain the issue or preference where helpful; a reason is not required when exercising a statutory right that does not require one.

For damaged or incorrect goods, include photographs if reasonably available.

Our team will provide the appropriate Chinese warehouse address and packing instructions. Please contact us before sending a parcel so it can be routed correctly. This coordination process does not require discretionary approval of a valid statutory cancellation.

For returns under our voluntary policy, send the parcel within 14 calendar days after receiving the return instructions. Statutory return deadlines, where applicable, take precedence.

Who Pays Return Postage?

Change of mind, unsuitable color, or customer-selected size: The customer pays return postage where legally permitted. International postage to China can be significant; you may ask us for destination details before purchasing.

Damaged, defective, wrong, or materially misdescribed goods: We will provide an appropriate return, replacement, or refund arrangement at no additional cost to you. Contact us before paying for return postage so we can arrange the suitable method.

We do not charge a restocking fee.

Faults and Incorrect Items

Check your order when practical and contact us promptly if something is wrong.

Washing or using an item does not automatically remove rights relating to a defect that becomes apparent later. We will assess the problem in light of the product description, care instructions, circumstances, and applicable law.

Refunds

Once a returned item is received, we will review it promptly and communicate the outcome.

Approved refunds are issued to the original payment method within 5–10 business days after receipt and inspection, unless an earlier statutory deadline or refund trigger applies. We will not use inspection to extend a mandatory deadline.

For a lawful statutory cancellation, any required refund of original standard delivery charges will be included. For a voluntary preference return outside statutory requirements, original shipping charges are not refunded unless we agree otherwise. We do not deduct an undisclosed outbound shipping charge from an order that qualified for free shipping.

Your bank or payment provider may need additional time to display the credit.

Exchanges and Cancellations

Contact us to discuss another size or color. Exchanges depend on stock; a return and separate purchase may be the available option.

Cancellation before dispatch is handled without a cancellation fee. After dispatch, contact us for the applicable return or statutory cancellation procedure.

Returns Contact

Company: Xiamen Beijiajie Trading Co., Ltd.
Business address: Room 202, No. 563 Qianpu East Road, Siming District, Xiamen, China
Email: service@avenorav.com
Phone: +86 592 597 5816
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.

Do not post returns to the business address unless we specifically confirm it as the destination for your return.