FAQ
Last updated: November 3, 2026
What does avenorav sell?
avenorav focuses on duvet covers and related bedding products. Check each listing for the exact product type and included pieces.
Is a duvet insert included?
Only if the product description expressly includes one. A duvet cover normally covers an existing duvet or comforter. Pillows, sheets, and styling accessories are also excluded unless listed as included.
How do I choose a size?
Compare your duvet’s measurements with the dimensions on the product page. Do not rely only on names such as Full, Queen, or King, because sizing can vary between countries and manufacturers.
Are all products made from the same fabric?
No. Fabric composition, finishes, closures, and care requirements are product-specific. Consult the relevant description before purchase.
How should I wash my duvet cover?
Follow the care label supplied with your item. Washing temperature, drying method, ironing, and bleach suitability depend on the fabric and finish. Ask us before washing if instructions are missing or unclear.
Will the color look exactly like the photograph?
Lighting and screen settings can cause small visual differences. If the delivered item is materially different from its description, contact us for assistance.
When is shipping free?
Standard shipping is free when the order subtotal is US$39 or more after discounts and before shipping and taxes.
For lower-value orders, the shipping charge is displayed at checkout.
How long will my order take?
Normal processing takes 1–3 business days, followed by approximately 7–15 business days in transit, for an estimated total of 8–18 business days.
Any different destination-specific estimate is shown before payment. See the Shipping Policy for details.
Do you deliver to my address?
Enter your full address at checkout to see available services. We only accept delivery destinations supported by the shipping options displayed there.
Can I change or cancel an order?
Contact us immediately with your order number. We will assist before dispatch where possible. After dispatch, the return process may apply, without affecting statutory cancellation rights.
Can I return a duvet cover?
Eligible preference-based returns can be requested within 30 calendar days after delivery. Items should be unused, unwashed, and otherwise meet our Return & Refund Policy.
Opening ordinary outer packaging alone does not automatically disqualify every return.
Where are returns sent?
Our designated return warehouse is in China. Email us for the correct warehouse address and instructions. Do not assume our company address is the return address.
Who pays for return shipping?
Customers pay for preference-based return postage where permitted by law. For damaged, defective, incorrect, or materially misdescribed products, we provide an appropriate solution without additional costs that we are responsible for covering.
When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected, subject to any earlier legal deadline or refund trigger. Payment providers may require additional time to display the credit.
Who operates the store?
avenorav is operated by Xiamen Beijiajie Trading Co., Ltd.
Business address: Room 202, No. 563 Qianpu East Road, Siming District, Xiamen, China
Email: service@avenorav.com
Phone: +86 592 597 5816
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM, China Standard Time (UTC+8), excluding public holidays.