Contact Us
Last updated: November 3, 2026
Xiamen Beijiajie Trading Co., Ltd.
The company operating avenorav
Have a question about a duvet cover, an existing order, or a return? Contact our customer support team using the details below.
Get in Touch
Email: service@avenorav.com
Phone: +86 592 597 5816
Customer service hours:
Monday–Friday, 9:00 AM–6:00 PM
China Standard Time (UTC+8), excluding public holidays.
Messages received outside these hours are reviewed during the next available service period.
Company Address
Xiamen Beijiajie Trading Co., Ltd.
Room 202, No. 563 Qianpu East Road, Siming District, Xiamen, China
This is our business correspondence address. It is not automatically a customer return location.
Before You Order
For questions about fit or package contents, include the product name or link and the measurements or details you would like us to clarify.
Please check the product listing for:
- Duvet cover dimensions.
- Fabric composition and care instructions.
- Selected color or pattern.
- Included pillowcases or other pieces.
Help with an Existing Purchase
Include your order number, the email used at checkout, and a brief explanation of the issue.
If the wrong item arrived or there is a defect, photographs of the item, label, and packaging can help us review the situation. We may request other reasonable information where necessary.
Please do not send passwords, complete payment card details, or unrelated sensitive documents.
Return Assistance
Our return warehouse is located in China.
Contact us before posting a return so we can provide the correct warehouse address and instructions. For eligible returns, review the Return & Refund Policy for the return period, postage responsibility, and refund process.
Privacy Questions
Send privacy requests to service@avenorav.com, with “Privacy Request” in the subject line to help us direct your message.